iLibrary – Privacy Policy

Last updated 30 July 2020


We will never share or sell your data or the data about your borrowers

Your data is private to your organisation

We use the latest security industry best practices to protect you and us

We don’t own the content you add to iLibrary


This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the iLibrary mobile application (“iLibrary”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE ILIBRARY MOBILE APPLICATION AND PLEASE CONTACT US.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.


When you are operating iLibrary in Personal Mode then all your information remains securely on your device (and in any Apple backups of your device’s data). We do not collect any information from you.


When you are operating iLibrary in Organisational Mode we may collect information about you in a variety of ways. The information we may collect via iLibrary depends on the content and materials you use, and includes:

Personal Data

Personally identifiable information (such as the name and photograph of borrowers at your library) that you voluntarily give to us when configuring your library. All such information is private to your organisation and cannot be accessed by any other organisations who also use iLibrary. In order to investigate issues with your usage of iLibrary we may ask to access the personal data that has been entered into iLibrary, but we will not access the data unless you have given us your permission to do so. We will access the data to the minimal extent that is required to solve the issue, and we will stop access once the issue is resolved.

Derivative Data

Our servers automatically collect information via server log files when you access iLibrary, such as when you borrow and return books. We may use this information to improve the performance of iLibrary and to understand how the application is used. This information may include IP address, request details, response time and response error code.

Mobile Device Access

We may request access or permission to certain features from your mobile device, including your mobile device’s camera and photo library. These features are used to scan book barcodes and to update the photograph of a borrower. If you wish to change our access or permissions, you may do so in your device’s settings.


Other than any non-personally-identifying and aggregated usage information, obtained and processed by our servers, your information and data remains the property of you and iLibrary will not make
any of this specific information available to any other person without your permission.

By accessing the application you grant a licence for iLibrary to use, copy, transmit, store and backup your data for the purposes of enabling you to access and use the services and for any other purpose related to the provision of the services to you.


Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via iLibrary to:

  1. Create and manage your account.
  2. Request feedback and contact you about your use of iLibrary.
  3. Resolve disputes and troubleshoot problems.
  4. Respond to product and customer service requests.
  5. Increase the efficiency and operation of iLibrary.
  6. Monitor and analyse usage and trends to improve your experience with iLibrary.
  7. Compile anonymous statistical data and analysis for use internally.
  8. Perform other internal business activities as needed.


We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.


We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.


Account Information

You may at any time review or change the information in your account or terminate your account by:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.


If you have questions or comments about this Privacy Policy, please contact us.